Terms and Conditions

ILLUSIONARIUM TERMS AND CONDITIONS

TICKET SALES

All tickets are non-refundable.

The holder of a valid ticket is admitted to the exhibition on the condition that the holder agrees, and by use of the ticket does so agree in favour of the producer and the exhibition owner (Lighthouse Magic Maze Inc.), to the following terms and conditions. Any violation of these terms will entitle Lighthouse Magic Maze Inc. and its’ subsidiaries to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission and/or expel a ticket-holder, in each case without payment of any refund or other compensation.

The ticket is a personal, revocable license. Lost, stolen or destroyed tickets will not be honoured. Tickets may not be resold or offered for resale by anyone without the written permission of Lighthouse Magic Maze Inc. and its’ subsidiaries and may not be resold at a price exceeding their face value at any time.

The ticket may not be used for advertising, promotion or for any other trade purposes.

Tickets obtained from any source other than Lighthouse Magic Maze Inc., Universe, or their authorized agents may be lost, stolen or counterfeit tickets and may not be honoured.

The license may be withdrawn and admission refused at any time upon refunding the printed purchase price, including in the event of cancellation of the performance or exhibition.

The ticket-holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by Lighthouse Magic Maze Inc. or its representatives to be objectionable or disturbing to other patrons.

Children cannot enter the exhibition without adult accompaniment. Children are classified as under 16 years of age. Anyone under 16, must be accompanied at all times by an adult 21+ throughout the exhibition. Children under the age of 16, must have a valid ticket for entrance into the exhibition. Children 3 years old and younger – no ticket is required.

Students must show valid identification upon request at entry to the exhibit. Seniors (65+) may be required to show valid identification upon request at entry to the exhibit. A child aged 6-16, may be required to present identification if the exhibit attendant deems identification necessary.

 

PROHIBITED ITEMS

The following items are restricted, may not be brought into the exhibition and may be confiscated by exhibition staff: illegal drugs, weapons of any kind, bottles, cans, or any food or beverage products purchased outside the venue. The ticket-holder consents to a reasonable examination of the holder’s person and belongings to ensure compliance with these terms.

We encourage you to leave your valuables, large bags and other personal belongings at home. For the safety of our visitors and the exhibition, all bags entering or leaving the exhibition, including purses, are subject to inspection.

Backpacks and duffel bags are not permitted into the exhibition. Patrons entering with such items will be subject to check their bag at bag check for $2.75

Additional prohibited Items

The following items are not permitted in the exhibition at any time:

  • Backpacks and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside beverages (including alcohol)
  • Food of any type is not permitted in the exhibition.
  • Any item prohibited under the Criminal Code of Canada
  • Any item deemed by Exhibition Security to be inappropriate

The ticket-holder grants to Lighthouse Magic Maze Inc. and authorized agents (Starvox Exhibits, Starvox Entertainment, Show One Productions, Lighthouse Immersive) a fully-paid, perpetual right to all photographs, video or audio recordings of the holder taken or made at the Exhibition and the right to record, use, reproduce, broadcast, sell and distribute any photographs, video or audio recordings for any purpose.

Your email address, required to complete your online order and used to send you exhibition reminders and electronic receipts, will receive ongoing special offers, priority ticket opportunities and event announcements from Lighthouse Magic Maze Inc. and its’ subsidiaries Lighthouse Immersive, Starvox Entertainment, Starvox Exhibits and Show One Productions. You may opt-out at any time by clicking the unsubscribe link from any email received.

The ticket-holder voluntarily assumes all risk and danger of personal injury and hazards arising from or related in any way to the exhibition, whether occurring prior to, during or after the event and releases Lighthouse Immersive Inc. and its’ subsidiaries from all liability.

ACCESSIBILITY

The venue at 1 Yonge Street will be fully accessible. Please check back regularly for further updates if needed.

Attendants supporting persons with disabilities receive free admission to the exhibition. Persons with disabilities may request an attendant ticket by emailing  illusionarium.ca/faq 

or by visiting the box office on arrival at the exhibition.

Any person with a disability who is accompanied by a support person is allowed to enter the exhibition premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.

A visitor with a disability may need to use an alternate means of communication to ask for and understand the information provided by Illusionarium. We will identify and offer the most effective and courteous two-way communication with a visitor with a disability.

Service animals are welcome in all public-facing areas of the exhibition. We request guests with non-traditional service animals to contact the exhibition in advance of their visit.

SPECIAL EFFECTS

Strobe lighting effects will be used within the exhibit. Patrons that may suffer from epilepsy & other visual light stimulation effects. Are advised to contact Illusionarium staff, prior to entering the exhibit.

Illusionarium may contain replica firearms, loud sound effects including gunshot sounds, and strobe lighting that may cause discomfort. Viewer discretion is advised. Earplugs are available upon request.

COVID-19 WAIVER

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization and is the subject of emergency measures under the Quarantine Act from the Government of Canada. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, provincial and municipal governments, and federal and provincial health agencies recommend social distancing and have, in many locations, prohibited the congregation of groups of people. Lighthouse Magic Maze Inc. has put in place enhanced health and safety protocols to reduce the spread of COVID-19 and to better protect our visitors, guests, and employees; however, Lighthouse Magic Maze Inc. cannot guarantee that you will not become infected with COVID-19 while attending the Illusionarium.

By agreeing to these Ticket Sale terms and conditions, you acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 by attending the Illusionarium and that such exposure or infection may result in personal injury, illness, permanent disability and death. You understand that the risk of becoming exposed to or infected by COVID-19 at the Illusionarium may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, Lighthouse Magic Maze Inc. staff and employees.

By agreeing to these Ticket Sale terms and conditions, you voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to you (including, but not limited to, personal injury, disability and death), illness, damage, loss, claim, liability or expense, of any kind, that you may experience or incur in connection with attending the Illusionarium. (“Claims”), and you hereby release, covenant not to sue, discharge, and hold harmless Lighthouse Magic Maze Inc., their employees, agents, and representatives, of and from the Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto.

You understand and agree that this release includes any Claims based on the actions, omissions, or negligence of Lighthouse Magic Maze Inc., its employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after attending the Illusionarium.

TICKET HOLDERS

  • All tickets are timed admission tickets.
    Maximum of 2 changes per order permitted.
  • Please arrive between 15 mins prior to 5 mins after the start time of your event.
  • A fee is required to change the date/time of your tickets.
  • Requests must be made at least 48hrs prior to the scheduled time of your tickets. 

To request, a change of date go to illusionarium.ca/reschedule

  • For full public event hours please visit illusionarium.ca