I want to change the name on my tickets

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.


I want to upgrade/downgrade.

Please contact us at [email protected] to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!


I need to reschedule

Should you require, you may request to change the date and time of your attendance.

  • Requests must be made a minimum of 48hrs in advance.
  • An exchange fee of $8 per ticket (as well as any price difference in tickets) will be required, to make a change.
  • To request a change please do so via the form: Illusionarium.ca/reschedule/