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Frequently Asked Questions

COVID-19

  • Covid-19 Update (April 1st, 2021)

    Update: April 1st, 2021

    Due to the emergency order of the Government of Ontario, we will be postponing the opening of Illusionarium to May 1st, 2021. Illusionarium has been extended through May 30th, 2021.

    Ticket holders currently holding tickets for Dec 21 – May 1st will automatically be rescheduled. Emails will be sent from [email protected] with your new date and time. If the new time is not suitable, please reach out to [email protected] to have your tickets rescheduled.

    Current ticket holders may transfer their tickets to a later date (we run until April 25th, 2021). To make arrangements please contact [email protected]

    We appreciate your continued patronage. Because of your patronage, we are able to continue to employ over 100 Arts Workers.

    Please stay safe.

    ******

    Safety is our top priority at Illusionarium, as we continue to follow the advice of public health agencies and government officials.

    To ensure your safety, Illusionarium will operate with enhanced safety measures including:

    • Limited capacity per session.
    • Face coverings must be worn by all attending Illusionarium*.
    • Social distancing – “Magic Circles”  within each of the rooms of which a dedicated circle is designated to each Magic Circle Ticket holder and their guests.
    • Eliminated all high-touch elements of the exhibit — you can experience the show without shared contact surfaces.
    • Additional sanitizer stations, increased cleaning schedules, and protocols such as mandatory mask policy, temperature checks, and contact tracing will continue to be diligently enforced.

    We value your patronage and share in the collective effort to get through this pandemic together. The arts sector, along with many others, has been significantly impacted by COVID-19 with more than 80% of the creative workforce currently unemployed.  Thanks to your continued support, we are able to employ more than 200 staff and arts workers throughout these challenging times.

    * – Mask use exemptions apply for those with medical conditions.

  • COVID-19 AND THE USE OF PERSONAL PROTECTIVE GEAR AND MASKS AT THE EXHIBIT

    As per City of Toronto By-law 541-2020, face coverings are required to be worn by all throughout the venue.

    Should you be exempt from wearing a face mask as set out under section 2a of the by-law, please email [email protected] a minimum of 1 week prior to your attendance so that we can accommodate your requirements whilst ensuring the safety of all within the venue.

    Thanks for your patience and understanding during these challenging times.

  • Masks

    Masks:
    Masks are mandatory for everyone except persons who are reasonably accommodated by not wearing one in accordance with TORONTO BY-LAW 541-2020 and arranged in advance via [email protected]

    Arrangements MUST be made with [email protected] prior to attending Illusionarium!

    Please email [email protected] if you require additional accommodations not mentioned on this list.

  • General Information

  • Accessibility Info

    Accessibility access is via Yonge Street entrance. Illusionarium takes place in Gallery 3 located on floor 2 (use elevator to access).

    For those who do not require elevator access, entrance is located on Queens Quay and accessible via stairs up to the 2nd floor.

    ACCESS2:
    Those with ACCESS2 cards can bring a support person or caregiver into Illusionarium without requiring them to have a ticket. As Magic Circle tickets include admission for 2, this would mean you could bring your carer as a 3rd person, free of charge. Simply show the card at entry. Please note that although a carer does not require a ticket, they must still be counted within the maximum of 4 attendees in each Magic Circle.

    Parking:
    There is no on-site parking but paid lots are quite close. For those who struggle with mobility, there is a shoulder for drop-offs out front with ramp access to the sidewalk and ramp access to the building is nearby.

    Washrooms:
    Accessible washrooms are located in the main foyer of 1 Yonge Street – please ask at the security desk for access.

    Sensory advisory: 
    Illusionarium may contain at some points loud sound effects and the use of some strobe lighting that may cause discomfort for people with photosensitive epilepsy and discomfort for people with sensitive hearing. Viewer discretion is advised.

    Earplugs are available upon request.

    Mobility aids and Service Animals:
    Wheelchairs, walkers, and scooters are all permitted subject to space availability.

    Please contact [email protected] prior to your visit so we can accommodate where possible.

    Service animals are permitted in the venue.

  • Masks

    Masks:
    Masks are mandatory for everyone except persons who are reasonably accommodated by not wearing one in accordance with TORONTO BY-LAW 541-2020 and arranged in advance via [email protected]

    Arrangements MUST be made with [email protected] prior to attending Illusionarium!

    Please email [email protected] if you require additional accommodations not mentioned on this list.

  • Prohibited and Permissible Personal Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Strollers are NOT permitted within Illusionarium. This includes children’s wagons and buggies. These can be stored at coat check for $2.75 per item.

    Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for $2.75

    Prohibited:

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Strollers
    • Cameras (still and video)
    • Tripods

    Permissible:

    • Walkers, mobility scooters, and other mobility aids
    • Service animals

    Illusionarium reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

  • Hours of Operation

    Illusionarium hours vary from day to day. All times are subject to change. Please check the ticketing page for exact times & dates.

     

    PLEASE ENSURE YOU ARRIVE BETWEEN 10 MINS PRIOR TO YOUR EVENT START TIME AND UP TO 10 MINS AFTER YOUR EVENT START TIME.

    • Latecomers will only be admitted at the discretion of management and subject to availability.
    • Please note there are 2 viewing sessions per timeslot – you may be required to wait up to 20mins after your start time to enter Illusionarium (a waiting area will be available in the lobby).

  • About Illusionarium

    About Illusionarium

    Take a step into intrigue, mystery, and wonder with the world-premiere of Illusionarium. A labyrinth of magical rooms transporting audiences to different decades in time, Illusionarium takes you on an immersive journey through the evolution of magic as the world’s most famous illusionists share their deepest secrets. Conceived by British high-tech magician, Jamie Allan (iMagician), this is the first time audiences can marvel at the greatest illusions up close – all in a socially-distanced setting.

    Upon entry to the Illusionarium experience, each socially distanced group journeys through time and place with truly unique encounters over their one hour passage. Each of the four galleries integrated into the exhibition feature a presentation that moves each group through the various ages and mysteries of magic spanning hundreds of years.  While keeping a sense of mystery and adventure, Illusionarium aims to allow the general public a peek behind the curtain to learn about the art of magic through spectacular effects and illusions in an up close and personal experience.

     

    All guests will be required to visit all rooms under the careful orchestration of our Magic Guides. Magic Guides will be assigned to each group upon their arrival at Illusionarium. 

     

    Palais Royale – Hosted by Harry Houdini in an incredible hologram experience, this will be a worldwide first using dual-layer 3D volumetric hologram technologies and methodologies to create incredible magic. You will be amazed at how Houdini can control your thoughts during this stunning interactive mind reading experience!

     

    The Egyptian Hall – you will travel back in time to the Golden Age of Magic to visit the Great Egyptian Hall in London. You will be amazed at this turn of the century performance with incredible illusions and immersive room effects all themed around the rules of Magic, Levitation, Vanishings, Appearances and much more!

     

    On-Air Studios – Starring superstars of magic Penn & Teller. Celebrate the coming of age of the past five decades of magic on TV with an array of monitors in our On Air Studios. You will even participate in a stunning illusion in your own hands and fool yourselves! 

     

    Evo-lusion Theatre – this ultra-modern venue takes you into a whole new world presenting a glimpse into the future of the evolution of magic and technology. This finale is the last stop in the Illusionarium featuring high energy illusions surrounded by high res LED video technology and an immersive rousing soundscape of music. See amazing largescale illusions closer than ever before!

  • Location

    Illusionarium is located at

    1 Yonge Street
    Toronto, ON, M5E 1W7
    CANADA

    Access in via QUEENS QUAY ENTRANCE.

    Accessibility access is via Yonge Street entrance located next to Starbucks.

    By car: 
    The venue does not have dedicated onsite parking but there are a number of public parking lots nearby.

    The closest lots are across the street on Queens Quay and just North of 1 Yonge on Yonge St (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

    By public transit:
    The closest subway station to 1 Yonge Street is Union Station (10 min walk)
    The closest streetcar stops to 1 Yonge Street are:

    • Queens Quay East at Yonge St
    • Yonge St At Queens Quay East North Side
    • Queens Quay West at Bay St East Side
    • Queens Quay East at Freeland St

  • Ticket Prices, Ticket Types, & How to Purchase

    (prices include all taxes and service charges)

    TICKETS (See ticketing site for times)

    • VIP MAGIC CICLE – $199.99
    • PREMIUM MAGIC CIRCLE – $189.99
    • BASIC MAGIC CIRCLE – $99.99

    Each Magic Circle includes admission for 2 people

    Up to 2 additional attendees may be purchased to attend within each Magic Circle for $49.99 each.

     

    VIP MAGIC CIRCLE

    • INCLUDES ADMISSION FOR 2 (of which you can purchase up to 2 additional persons to attend in your circle).
    • EXCLUSIVE BACKSTAGE ACCESS WITH A VIP MAGIC TRICK DEMONSTRATION
    • VIP VIEWING AREA
    • SOUVENIR LAMINATE & A LIMITED EDITION POSTER.

     

    PREMIUM MAGIC CIRCLE

    • INCLUDES ADMISSION FOR 2 (of which you can purchase up to 2 additional persons to attend in your circle).
    • PREMIUM VIEWING AREA
    • SOUVENIR LAMINATE & A LIMITED EDITION POSTER.

     

    BASIC MAGIC CIRCLE

    • INCLUDES ADMISSION FOR 2 (of which you can purchase up to 2 additional persons to attend in your circle).
    • BASIC VIEWING AREA

    There are no Student/Senior/Child discounts for this experience.

    Illusionarium is recommended for ages 5 and up.

    There are no refunds or exchanges of tickets for this experience. Upgrades can be done in advance or at the onsite box office. Please contact us at [email protected]  if you would like to upgrade your ticket.

    Tickets are available online at www.illusionarium.ca and directly at the box office on the day of the exhibit. Inventory is available at the door for each time slot (subject to availability) and is sold on a first come first serve basis.

  • I Bought my Tickets but…

  • I need to reschedule

    Should you require, you may request to change the date and time of your attendance.

    • Requests must be made a minimum of 48hrs in advance.
    • A change fee of $9.99 per magic circle as well as any price difference in tickets will be required to make a change.
    • To request a change please do so via the form: Illusionarium.ca/reschedule/

  • I want to upgrade/downgrade.

    Please contact us at [email protected] to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

  • Ticket Prices, Ticket Types, & How to Purchase

    (prices include all taxes and service charges)

    TICKETS (See ticketing site for times)

    • VIP MAGIC CICLE – $199.99
    • PREMIUM MAGIC CIRCLE – $189.99
    • BASIC MAGIC CIRCLE – $99.99

    Each Magic Circle includes admission for 2 people

    Up to 2 additional attendees may be purchased to attend within each Magic Circle for $49.99 each.

     

    VIP MAGIC CIRCLE

    • INCLUDES ADMISSION FOR 2 (of which you can purchase up to 2 additional persons to attend in your circle).
    • EXCLUSIVE BACKSTAGE ACCESS WITH A VIP MAGIC TRICK DEMONSTRATION
    • VIP VIEWING AREA
    • SOUVENIR LAMINATE & A LIMITED EDITION POSTER.

     

    PREMIUM MAGIC CIRCLE

    • INCLUDES ADMISSION FOR 2 (of which you can purchase up to 2 additional persons to attend in your circle).
    • PREMIUM VIEWING AREA
    • SOUVENIR LAMINATE & A LIMITED EDITION POSTER.

     

    BASIC MAGIC CIRCLE

    • INCLUDES ADMISSION FOR 2 (of which you can purchase up to 2 additional persons to attend in your circle).
    • BASIC VIEWING AREA

    There are no Student/Senior/Child discounts for this experience.

    Illusionarium is recommended for ages 5 and up.

    There are no refunds or exchanges of tickets for this experience. Upgrades can be done in advance or at the onsite box office. Please contact us at [email protected]  if you would like to upgrade your ticket.

    Tickets are available online at www.illusionarium.ca and directly at the box office on the day of the exhibit. Inventory is available at the door for each time slot (subject to availability) and is sold on a first come first serve basis.

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    DIRECTIONS


    BY CAR

    There is paid parking available at 1 Yonge Street with over 300 spots. There are also public parking lots nearby.

    FIND A PARKING SPOT

    BY PUBLIC TRANSIT

    The closest subway station to 1 Yonge Street is Union Station, 10 min walk

    The closest streetcar stops to 1 Yonge Street are:
    -Queens Quay East at Yonge St is 26 meters away, 1 min walk
    -Yonge St at Queens Quay East North Side is 51 meters away, 1 min walk
    -Yonge St at Queens Quay West is 78 meters away, 2 min walk
    -Queens Quay East at Freeland St is 117 meters away, 2 min walk